Journey | Home

Important Notice: Support Desk Closure - Thursday 3rd April 2025

Please be advised that our support desk will be closed for a company meeting on Thursday 3rd April 2025. This meeting is crucial to enhancing our team's growth and ability to assist you effectively in the future.

However, we will still be on hand to deal with any business critical issues logged by email at: support@journey.travel.

We apologise for any inconvenience this causes, the team will resume regular support hours on Friday 4th April 2025 at 09:00 a.m. 

Thank you for your understanding.

    • Popular Articles

    • Ecommerce Platform | Cancellations

      Our new Consumer Cancellation Feature will allow guests to cancel their bookings online without needing to contact the property directly. This feature enhances satisfaction while streamlining property operations by empowering guests with more control ...

    • Ecommerce platform | 'In progress' and 'Unconfirmed' bookings

      For Spa, Tables or Room bookings, an "In Progress" or "Unconfirmed" order status means that the payment has been successfully taken but one or more items have not been posted to the relevant third party system. For retail orders, it may signify an ...

    • Ecommerce Platform | Imports

      Spa Imports You can complete a manual import for the entire spa module by following the below steps: Log in to our ecommerce platform Select 'Spa' from the left-hand side Select Treatments from the drop-down menu Click the 'Import' button on the top ...

    • Gifted | How to check your stock levels

      When Gifted posts out vouchers/fulfils for you, the fulfilment team monitor your stock levels to ensure that you won’t run out of anything. It is important that you are aware of your stock levels and that you can arrange for more stock to be sent to ...

    • Gifted | Sending stock to our Fulfilment Centre

      All stock needs to be delivered to the below address, ensuring that the hotel name is clearly marked on the outside packaging. It is worth noting that while our Fulfilment Centre is in-house, all deliveries are sent to the below address due to the ...